...
Note: Implementation of SLA does not affect the process flow.
SLA Report Run Time View
The userview SLA Report menu provide two views:
- First level: overview of all process SLA
- Second level: overview of all activities under the selected process (accessed by clicking the process name in first level view).
If your app has uncompleted activities/tasks, the 'Max Delay' timer will continue to increment as the system calculates the maximum delay time based on current time.
Guide to the SLA columns
Min Delay (Seconds): The shortest (minimum) delay across all activities per process.
...