Service Level Agreement or SLA in short can be incorporated in the process design as a mean for the process owner to define and maintain quality of services.

In Joget, SLA may be implemented at the process level and typically, at the activity level.

Why set limits?

• By setting limits to workflow activities, you are able to define appropriate service levels for your processes.
• Participants in the workflow can be made aware of adherence to these service levels.
• You can generate reports to determine the efficiency of your processes e.g. identify bottlenecks, etc.

How to Set SLA Limit?

First of all, you will need to define the duration unit at the process's properties.

Figure 1: Setting the Duration Unit in process design

Then, you may start defining the limit at the activities desired.

Figure 2: Defining SLA Limit at activity level

At run-time, you will be able to see the indicators in the Inbox as well as in the administrative tab, "Running Processes".

Figure 3: Inbox with SLA indicators

Note: Implementation of SLA does not affect the process flow.