Service Level Agreement or SLA in short can be incorporated in the process design as a mean for the process owner to define and maintain quality of services.

In Joget, SLA may be implemented at the process level and typically, at the activity level.

Why set limits?

• By setting limits to workflow activities, you are able to define appropriate service levels for your processes.
• Participants in the workflow can be made aware of adherence to these service levels.
• You can generate reports to determine the efficiency of your processes e.g. identify bottlenecks, etc.

How to Set SLA Limit?

Figure 1: Setting the Duration Unit in process design

Figure 2: Defining SLA Limit at activity level