1
0
-1

Hello everyone, I’m having an issue with the Twilio Message Tool plugin. I’m trying to test it within a process, but when I run the test, the message doesn’t get sent to the number I entered. For reference, I’m using a Twilio free trial number.

    CommentAdd your comment...

    4 answers

    1.  
      1
      0
      -1

      Hi, based on the error you have pasted it looks like a Twilio problem and not Joget problem please refer: Sender ID restrictions in the destination country: Many countries limit which numbers, short-codes, and/or alphanumeric senders can be used in that region. Consult the SMS guidelines for the destination region.


      Hope this helps. Thanks

      CommentAdd your comment...
    2.  
      1
      0
      -1

      1745
      ERROR 14 May 2025 13:47:22 org.joget.marketplace.TwilioMessageTool - Message cannot be sent with the current combination of 'To' (+63 909 330 XXXX) and/or 'From' (+19704147343) parameters
      1746
      com.twilio.exception.ApiException: Message cannot be sent with the current combination of 'To' (+63 909 330 XXXX) and/or 'From' (+19704147343) parameters
      1747
          at com.twilio.rest.api.v2010.account.MessageCreator.create(MessageCreator.java:241) ~[twilio-tool-8.0.0.jar:?]
      1748
          at com.twilio.rest.api.v2010.account.MessageCreator.create(MessageCreator.java:38) ~[twilio-tool-8.0.0.jar:?]
      1749
          at com.twilio.base.Creator.create(Creator.java:40) ~[twilio-tool-8.0.0.jar:?]
      1750
          at org.joget.marketplace.TwilioMessageTool.execute(TwilioMessageTool.java:71) [twilio-tool-8.0.0.jar:?]
      1751
          at org.joget.apps.app.lib.MultiTools.execute_aroundBody12(MultiTools.java:132) [classes/:?]
      1752
          at org.joget.apps.app.lib.MultiTools.execute_aroundBody13$advice(MultiTools.java:102) [classes/:?]
      1753
          at org.joget.apps.app.lib.MultiTools.execute(MultiTools.java:1) [classes/:?]
      1754
          at org.joget.apps.app.service.AppWorkflowHelper.executeTool(AppWorkflowHelper.java:130) [classes/:?]

        CommentAdd your comment...
      1.  
        1
        0
        -1

        Here is the system logs

          CommentAdd your comment...
        1.  
          1
          0
          -1

          Hi, what exceptions are you getting in the logs? That should give an indication of what the actual problems are.

            CommentAdd your comment...